Ion Exchange Water Softening

All natural waters contain, in various concentrations, dissolved salts which dissociate in water to form charged ions. Positively charged ions are called cations; negatively charged ions are called anions. Ionic impurities can seriously affect the reliability and operating efficiency of a boiler or process system. Overheating caused by the buildup of scale or deposits formed by these impurities can lead to catastrophic tube failures, costly production losses, and unscheduled downtime. Hardness ions, such as calcium and magnesium, must be removed from the water supply before it can be used as boiler feedwater. For high-pressure boiler feedwater systems and many process systems, nearly complete removal of all ions, including carbon dioxide and silica, is required. Ion exchange systems are used for efficient removal of dissolved ions from water.

Ion exchangers exchange one ion for another, hold it temporarily, and then release it to a regenerant solution. In an ion exchange system, undesirable ions in the water supply are replaced with more acceptable ions. For example, in a sodium zeolite softener, scale-forming calcium and magnesium ions are replaced with sodium ions.

Source
http://www.gewater.com/handbook/ext_treatment/ch_8_ionexchange.jsp